Telecommunications giant Rogers is experiencing a massive outage on Friday morning that is affecting wireless, cable and internet customers across the country.
The outage began in the early hours of Friday morning, with a wide variety of services affected.
Shortly before 9 a.m. ET on Friday, the company confirmed via its Twitter account that something was wrong.
“We are aware of the issues currently affecting our networks and our teams are fully committed to resolving the issue as soon as possible,” Rogers tweeted. “We will continue to keep you updated as we have more information to share.”
We know how important it is for our customers to be connected. We are aware of the issues currently affecting our networks and our teams are fully committed to resolving the issue as soon as possible. We will continue to keep you informed as we have more information to share.
– @ RogersHelps
Flanker brands are also affected, such as Fido and Chatr.
The Internet control group reports that total Internet traffic in Canada was at 75 per cent of its normal level on Friday morning.
Even services not directly controlled by Rogers, such as emergency services, travel, and financial networking, are affected.
Debit payment services are discontinued. “A national telecommunications disruption with a network provider … is affecting the availability of some Interac services,” an Interac spokesman confirmed to CBC News.
“Debit is not currently available online and at the time of payment. Interac’s electronic transfer is also not generally available, which affects the ability to send and receive payments.”
Bell confirmed he has no problems with his network, though he says his customers have a hard time connecting to anything on a Rogers network. “Bell’s network is operational and calls and text messages between Bell customers or other providers are not affected,” the company said on Twitter.
The Toronto Police Service tweeted that Rogers customers in that city were having trouble connecting to 911, but stressed that the 911 service was working properly, as long as you don’t call from a Rogers-affiliated device.
“We are working to solve these problems,” the force said.
Other emergency services reported a similar condition. “While Rogers is experiencing a disruption nationwide, our tests have shown that 911 still works,” a Fredericton police service spokesman told CBC News.
Internet provider TekSavvy, which buys access to the Rogers network in bulk and then sells it to customers, tweeted from its online help account that its own services were falling apart and that “no there is ETA “about when it could be restored.
The Confederation Bridge between PEI and New Brunswick reported that it has lost the ability to process debit payments and currently only accepts cash, credit or gift cards in exchange for payment.
Banking machines and other financial networks across the country fell in some places apparently due to Rogers problems. (Angela MacIvor / CBC)
Ottawa’s traffic agency, OC Transpo, told its customers that it is experiencing “technical problems with the Internet and unable to offer some telephone services.”
The CBC radio station in Kitchener, Ontario, has been disconnected and disconnected as a result of the outage.
It is the second time in so many years that Rogers has been hit by a major disruption, as the company’s wireless and cable networks fell similarly in April 2021. Rogers then blamed a problem with an upgrade. of software at one of your telecommunications equipment providers.
Technology analyst Ritesh Kotak says he suspects the cause of the outage is “an update that has failed” in one of Rogers’ internal systems. Regardless of why, he says it underscores the vulnerability of Canada’s economy to disruptions like this, and says it ensures that all of its telecommunications services come from different providers for this exact reason.
“It shows how we depend on this technology,” he said in an interview. “From some government services … to working from home, all of this has literally closed.”